Hotel Operations Manual
Dedicated Hotel Management Operations Our Washington, DC based executive staff oversees the day-to-day operations of all PM Hotel Group managed hotels. We maintain industry-leading quality that results in guest preference/loyalty and ensures financial success. Directors and Division Leaders frequently travel to properties and work closely with hotel management teams and franchise directors. On property, they conduct regular hotel inspections and keep the ownership up to date. This dedication to our units continues to earn repeated recognition for performance excellence within the respective brands. Each new project includes a Technical Services deep-dive to develop budgets, ensure compliance with brand standards, review and comment on design/architectural plans, and review the specification and purchasing of all operating supplies and amenities.
Hotels under construction have dedicated VP level oversight responsible for the operational readiness of the property prior to opening and ongoing support and monitoring through the stabilization period. The Food and Beverage department oversees the operations and design of all our restaurants, banquet/catering operations, and other food and beverage outlets to ensure the highest quality products and service for our guests. This individual works closely with the property level managers to promote best practices, design and implement training and development programs for our staff and identify new business opportunities and cost containment initiatives.
Operations manual. 1. INTRODUCTION OPERATIONS MANUAL The following pages represent the policies and procedures of HP Hotels, herein known as HPH, to be followed in the sound operation of our Hotel assets.
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These policies and procedures are intended to be minimum guidelines to affect the most cost efficient standardized method of operation within the hospitality industry for the benefit of guests, investors, shareholders and associates. In all cases, sound business practice, good judgment and the Mission Statement of HP Hotels LLC will be controlling principle adding further input to this Operations Manual. It is not our purpose to cover all instances, factors, or circumstances regarding the operation of a superior quality Hotel property. It is our intention to standardize the guidelines under which we operate to provide for our sustained and profitable growth in this and future years.
MISSION STATEMENT →To develop, acquire, operate and sell – for a profit – limited facility hotels in the southeastern United States. →To add value to our shareholders’ and partners’ investments by achieving above – market R.O.I. →To operate all our hotels at a quality level that benefits our guests and our shareholders.
→To make money and have some fun!. LEGAL DISCLAIMER Terms of Use Unless otherwise indicated, this Manual and its contents are the property of HP Hotels, Inc and and/or its subsidiaries, affiliates, or assigns (collectively 'HP'), and are protected, without limitations, pursuant to U.S. And foreign copyright and trademark laws. By utilizing this Manual, you agree to the following terms and conditions. If you do not agree, you have the absolute right to submit your resignation, and you should do so.
The works made available in this Manual are protected by United States copyright laws and are provided solely for the use of HP Hotels Management personnel in context of the safe and profitable operation of our hotel assets. Dissemination or sale of any of these policies, as a whole or in parts (including on the World Wide Web), destroys the integrity of such works and is not permitted.
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The materials should never be made available to those not authorized and/or bound by their use. All users are expected to abide by these restrictions and to honor the intended purposes and the needs of those on these materials. No intellectual property or other rights in and to this Manual or its contents, other than the limited right to use set forth above, are transferred to you.
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You may not modify, copy, distribute, republish, commercially exploit, or upload any of the material on the World Wide Web without the express written consent of the HP Hotels Group Managing Members. General Terms HP Hotels MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THIS MANUAL OR ITS CONTENTS, WHICH ARE PROVIDED FOR USE 'AS IS.' HP Hotels DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED.